Description We are in the process of adding a Desktop Support Analyst to our company in the Information Technology industry, based in ANN ARBOR, Michigan. This role is focused on providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is a contract role that offers an excellent opportunity to work in a dynamic and challenging environment.

Responsibilities:

• Provide first level contact and convey resolutions to customer issues

• Properly escalate unresolved queries to the next level of support

• Track, route and redirect problems to correct resources

• Update customer data and produce activity reports

• Walk customers through problem-solving processes

• Follow up with customers, provide feedback and see problems through to resolution

• Utilize excellent customer service skills and exceed customers’ expectations

• Ensure proper recording, documentation and closure

• Recommend procedure modifications or improvements

• Preserve and grow your knowledge of help desk procedures, products and services

• Utilize expertise with Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support in daily tasks. Requirements • Demonstrable experience with Citrix Technologies

• Proficiency in Dell Technologies

• Familiarity with EO/IR systems

• Experience with Mac Computers

• Proficiency in Microsoft suite of products

• Knowledge of Active Directory

• Ability to troubleshoot Computer Hardware

• Experience with Configuration Management

• Experience with software and hardware Deployments

• Proven ability to provide Deskside Support

• Strong communication and interpersonal skills

• Excellent problem-solving and analytical skills

• Ability to work in a team and independently

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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