Customer Experience Process Specialist I

Location BANGALORE INDIA

Hours Needed M-F, 11:00AM - 8:00PM

Requisition Number 17611

Apply Now (https://phf.tbe.taleo.net/phf03/ats/careers/v2/applyRequisition?org=MOUSER&cws=40&rid=17611)

JOB DESCRIPTIONTitle: Customer Experience Process Specialist ILocation: India

Customer Experience Process Specialists are responsible for ensuring our written processes and procedures are easy to follow and amended in a timely manner based on new applications, changes in process and updates to existing platforms.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Review existing processes for opportunities to create efficiencies, including cross-departmental processes.

• Review procedures for proper flow and accuracy.

• Ability to meet business goals and timelines.

• Collaborate with the internal teams to propose the most efficient process recommendations.

• Write new procedures or update existing procedures when new applications are implemented, or enhancements are made to applications or processes.

• Must be seen as an advocate for customers and internal team members.

• Demonstrate a commitment to continuous improvements.

• Develop a strong Mouser business acumen and use it with each assignment.

• A team player who represents the company and Service Operations team in a professional manner.

• Establish and maintain effective relationships with internal and external contacts.

• Create flow charts mapping out processes.

• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.

SKILLS & CERTIFICATIONS

• Exhibits strong analytical and organizational skills with the ability to manage multiple departmental activities.

• Strong written grammar construction, punctuation, and spelling.

• Excellent verbal and non-verbal communication and telephone etiquette.

• Experience with technical writing.

• Able to communicate with diplomacy and tact with people at all levels

• Strong ability to work in teams with a collaborative interpersonal style.

• PC Experience in a Microsoft Windows environment, proficient with internet, e-mail, Salesforce, Lucid, Jira, and other software.

• Able to work with minimum supervision and make independent judgements.

• Able to use, read, and interpret spreadsheets, printed reports, and terminal screens.

• Able to type data and use PC for extended periods of time.

• Skill Evaluation: Math 80%, Spelling 80%, Advanced Excel 80%, Typing 40 WPM.

REQUIREMENT

• Bachelor’s degree in business, or Marketing field.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-3850 or hr@mouser.com . This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click HERE (https://www.mouser.com/pdfdocs/eeo-policy-statement.pdf) . If you would like more information on your EEO rights under the law, please click HERE (https://www.mouser.com/pdfdocs/eeo-poster.pdf) .