*THIS IS A PART TIME POSITION *

PRIMARY RESPONSIBILITIES: Primary Responsibilities will be divided between providing guest services, reservations, concierge, and host/hostess assistance.

Guest Services -- 30%

• Provide exemplary guest service. Respond promptly and efficiently to inquiries, directions, requests, and complaints. Accurately process guest mail and messages.
• Assist guest upon arrival and departure. Make certain all check-in/out procedures are adhered.
• Direct incoming phone call request to the correct phone extensions.
• Lobby greeter. Escort guest to their room upon arrival.
• Knowledge of Opera PMS, HotSOS, and Micros.
• Take all room service orders, and send them appropriately to the Kitchen.

Reservations -- 30%

• Take all reservation calls
• Handling Group Reservations and Group Billing.
• Offer upgrades and upsells when applicable.
• Complete knowledge of room types, rooms, amenities, and rates.

*Concierge *-- 25%

• Ability to retain an astounding knowledge of local businesses, clubs, and contacts.
• Make restaurant reservations, recommend local social attractions, set up travel reservations or transportation, arrange for visits to spas or salons, or even procure tickets to special events.
• Required to acknowledge all guest requests and execute to the best of the hotel's ability.
• Promptly greet guest in a warm, professional and friendly manner as they arrive and act as lobby ambassador.
•  Expected to be an expert on the local area by answering any guest inquiries regarding the city, events, and attractions.  
• Handles all requests and services for guests, arranges and follows up on reservations which include but are not limited to; transportation, shows, events, spa, golf tee times, restaurant reservations, flowers and other arrangements for special occasions.
• Provides complete and exceptional assistance, service and direction, learns repeat guest and VIP preferences and ensures they are delivered beyond guests and company expectations each and every time by personally coordinating with proper departments.
•  Assists and supports department and division employees and management to deliver an exceptional overall guest experience.

Host/Hostess -- 10%

• Taking and modifying restaurant reservations for Breakfast, Lunch, and Dinner.
•  Assisting at the Host Stand during scheduled shifts.  
• Seating guests, managing reservations and table assignments.  
• Handling all Rugby Grille phones calls.  
• Knowledge of Open Table booking system.

*Valet *-- 5%

• Perform House Car Duties, which include driving guests in the House Escalade within Downtown Birmingham or manager approved locations.  
• Assist with valet cars when the bellman or valet are not available.