Job Description

Overview

Are you a creative person who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Systems Engineer. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role.

Oracle is a technology leader that’s changing how the world does business. We’re looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!

Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.

As a Senior Systems Engineer, you will collaborate with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex using independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracles core products, applications, and tools is important.

Responsibilities

• Good understanding of Cloud Stack and Architecture.

• Managing database and related products in the Cloud.

• Assisting customers in their Journey to Cloud – transition from On-Premises Database environments.

• Supporting customer Databases and related products in Public, Private and Hybrid Cloud.

• Proactively working with ACS customers to ensure their successful deployment of the Oracle. Database and related products in On-Premises and Cloud environments.

• Experience in any of the following would be a definite advantage

• Oracle Engineered Systems (i.e. Exadata/ODA)

• Python

• Rest API

• Bigdata / Hadoop

• MySQL / TimesTen

• Virtualization Platforms

• Docker

• Kubernetes

• Available to work in 24X7 capability for critical support

• Expert knowledge of Oracle Database, Oracle RAC, and Oracle ASM.

• Strong DBA skills and relevant working experience with Oracle Database 11g to 19c

• Oracle GoldenGate and/or MySQL skills are highly desired

• Experience with Non-Oracle To Oracle migration skills will be an advantage

• Experience implementing high availability features of Oracle Database

• Experience with Exadata and Enterprise Manager 13c is plus

• Experience with Database Security products like Db Vault, Audit Vault etc..

• Experience in application tuning at the Database level

• Sharp technical troubleshooting skills

• Good understanding of Oracle support processes

• Ability to manage advanced technical situations & develop action plans

• Ability to facilitate issues with Development and Support

• Strong analytical skills

• At least 8 plus years of experience with Oracle Database as a DBA/Apps DBA/Consultant/Support Engineer

• BS and/or MS in Computer Science or equivalent preferred

• Oracle OCM / OCP DBA certifications

• Some travel may be required for training or customer visit

• Good Communication skills in English, Cantonese & Putonghua

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer