MCA, your trusted advisor for wireless communications, data, and security is seeking a Service Manager to support Cellular Network Solutions (CNS) in our Data division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. 

WHAT YOU WILL BE DOING: * *

• Direct all phases of CNS services and provisioning teams.

• Full responsibility for managing, scheduling, and overseeing workload of services and provisioning for a team of 4-8 team members.

• Responsible for providing feedback and counsel when needed to improve team’s efficiency and effectiveness.

• Provide proficient training documentation on processes for services and provisioning team.

• Develop and maintain positive relationships while providing excellent customer service both internally and externally.

• Set and achieve goals, establish priorities, reply, and provide feedback to customers, technicians, administration, invoicing, and problem resolution relating to services and provisioning.

• Maximize productivity by identifying and implementing business efficiencies of the team to meet revenue and customer expectations.

• Review and manage team’s open cases, Return Manufacturer Authorizations (RMA’s), and vendor returns are updated bi-weekly.

• Conduct weekly staff meetings to review weekly queue/goals, productivity reports, project timelines, procedures, and role assignments of services and provisioning team.

• Train, hire, and mentor new employees.

• Maintain cross-training of individuals within the services and provisioning team for all service and provisioning aspects.

• Coordinate cross-department project management.

WHAT YOU WILL BRING TO THE TEAM:

• 5+ years of experience in technical/service management in the wireless industry or similar experience.

• Bachelor’s degree preferred or equivalent work experience.

• Leadership experience is a must.

• Skill sets include leadership, customer service, time management, professional experience in managing resources, organization and planning, computer, and good interpersonal skills.

• Ability to maintain a positive attitude, perform under pressure, and be highly motivated, adaptable, and dependable.

   

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS: * *

Services and Provisioning team members will report to this team. 

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*TRAVEL REQUIREMENTS: * * *

Must have the ability to travel as needed. (Less than 5%). Some overnight travel may be expected. 

WHO WE ARE * *

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE  

When you join our team, you join the MCA family!  We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.  We take our work and our customers seriously and believe that our best work can also be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.   

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.  

_Mobile Communications America, Inc. offers competitive compensation as well as comprehensive benefits including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, and much more. _  

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity.  At MCA, we are “better together.”