Job Description

Detailed preferred skills/background:

Excellent customer facing with ability to establish trust with all partners. Prior experience working with US based clients/counterparts.

Ability to work independently and balance multiple task assignments.

Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and sophisticated problem-solving abilities from operational and technical perspective.

Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment.

High energy & drive coupled with strong oral and written communication skills, including presentation skills.

A “Go-getter” who focuses on continuous self-improvement and desire to stay ahead of new technologies.

Prior experience of implementing other CRM solutions (Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.).

Skilled in delivering clear outcome-based targets and measures by working with vitality in getting the job done.

Career Level - IC3

Responsibilities

Detailed Responsibilities:

Using in-depth knowledge of the Oracle CX Cloud engagements, as well as industry standard process expertise, consults with clients to provide cost effective solutions to client business scenarios.

Works closely with project team and client employees to develop, test, and implement Oracle Cloud solutions.

Refine customer requirements in detail, document and present to the client for approval.

Identifies and applies creative and innovative ways to resolving product implementation and integration obstacles and problems.

Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if vital.

Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions.

Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.

Implement to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.

Work with Oracle Support to resolve service requests.

Lead and advise the following phases of system life cycle:

• Design business requirements through business process workshops,

• Design, configure and develop solutions for Oracle above noted applications,

• Process Playbacks, System Integration Testing,

• Go - Live preparation and cut-over support,

• Post-production support.

Mentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the standard methodologies & future product roadmap.

Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.

Promote knowledge by sharing lessons learned, innovations or new skills.

Life at Oracle:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

https://www.oracle.com/corporate/careers/culture/diversity.html

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer