This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11886132

Job#: 2028721

Job Description:

PRINCIPAL RESPONSIBILITIES: Lead production stability effort by preventing production issue and improve production stability.\ * Track /Manage Incidents /Change /Problems for assigned applications.\ * Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.\ * Identify measures to improve applications stability and availability to improve support service delivery.\ * Develop to become a Subject Matter Expert for assigned application domain. * Troubleshoot production issues through monitoring and log analysis.\ * Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.\ * Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation\ * Help ensure compliance with all audit requirements including change control procedures and data security\ * Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.\ * Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.\ * Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.\ * Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.\ SKILLS / EXPERIENCE:\ * 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.\ * Support experience with multi-channel applications (web, mobile, API, etc.).\ * Good to have past experience under DevOpps or SRE role.\ * Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies\ * Experience working on projects in an Agile/XP environment.\ * Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL\ * Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in laymans terms and translate business needs to technology teams and back.\ * Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications.\ * Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients