Branch Manager 4799 Academy Blvd North Colorado Springs, CO 80918 Exempt Full-Time Hiring Pay Range: $60,000.00 - $65,000.00 per year

Health & Wellness Benefits (Subject to Eligibility Requirements) Minimum 4 Weeks of Paid Time Off (PTO) 11 Paid Holidays Medical, Dental, and Vision Insurance Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts Company provided Life, AD&D, and Disability Insurance with supplementation options 401(k) plan with discretionary company match and profit sharing Discretionary annual bonus and employee referral incentives Employee Assistance Program (EAP) Tuition Reimbursement Program Spanish Communication Assistant Program Incentive Employee banking products

Summary Manages the day-to-day activities of the branch with regard to personnel; internal sales and service; security; daily operations; and compliance with applicable regulations, policies, and procedures. Responsible for collaborating and coaching branch personnel to provide the highest level of customer service and effective promoting and selling of products and services; for the generation and maintenance of retail loans to consumer and small business clients; and ensuring that retail loans are in compliance with the bank's policies, procedures, and applicable laws and regulations.

Essential Duties and Responsibilities Directly managing the Branch Supervisor and the Universal Bankers at the assigned Branch. Responsible for daily work schedules, hiring, training, cross-training, goal setting and development, performance evaluation and disciplinary counseling of this staff. Managing customer relationships, handling customer problems and complaints, resolving issues to improve overall service to bank customers. Instilling a sales culture through consistent training and development of employees. Reviewing and approving the daily overdraft report. Monitoring branch operations and profitability. Helping attain internal performance objectives for branch business volume, deposit and loan growth and monitoring branch budget to include income and expense control. Managing promotional campaigns and product initiatives for the assigned branch. Consistently developing employees to prepare for career advancement. Actively involving the branch in the community. Monitoring documentation for new account openings, wire transfers, etc. Interviewing retail loan applicants to determine their needs and advise them of various credit products. Requesting specific information necessary for loan underwriting. Taking applications for Consumer Loan products; recommending the best product to meet the customer's needs, discussing rates, and payment schedules. Analyzing the creditworthiness of the customer by pulling credit reports, ordering appraisals, analyzing collateral, and applying sound lending practices and procedures as outlined in the Sturm Bank Group Credit Manual. Conducting loan closings, including the review of documents, repayment schedules, insurance and lien holder requirements, method of payment, and cross-selling of bank products and services. Presenting the loan to appropriate management for approval, however the Banking Officer is fully responsible for the credit quality of loans produced. Actively calling and seeking new prospective clients for the bank. Fostering many complex and sophisticated bank relationships through the cross-selling of products and services, requiring teamwork with Cash Management, Private Banking, Commercial Banking, and Investment Management & Trust. Communicating as required with Supervisor to advise of any underwriting problems. Responsible for working with customers in the loan portfolio that are past due on payments to make arrangements for payment and ensure collection. In addition, this position may work the past due accounts for the Overdraft Protection accounts. Responsible for preparing a package of documents, in luding a 2nd review requirement, and submitting them to the Adverse Action department in Loan Administration. Once the adverse action forms are generated by Loan Administration, the Branch Manager is responsible for reviewing and approving the forms and mailing the forms to the applicant in accordance with the Equal Credit Opportunity Act (ECOA). Responding to telephone and written inquiries concerning policy, procedure, and program guidelines in a timely manner. Expanding customer base through marketing, networking, and sales calling. Solicits the business of non-borrowing customers as well as loan customers. Maintaining product knowledge to generate credit, deposit and fee business.

Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the posit This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. Other duties may be assigned.

Preferred Education and/or Experience: 4+ years related experience and/or training; or equivalent combination of education and experience. 2+ years of experience in primarily consumer loans with limited experience in commercial lending required. Likely portfolio size of approximately $5MM to $10MM consisting mostly of consumer credits. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable