Position Responsibilities

• Provide technical support to customers for all Reichert products
• Lead department's day-to-day functions
• Respond to escalated customer issues and build positive relationships
• Utilize MRP and Complaint systems for documenting product returns, complaints, and acquiring manufacturing information.
• Prioritize, escalate, and resolve support incidents to appropriate teams.
• Ensure the ticketing and documentation process is adhered to for all support incidents
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Attend product meetings and work with product teams to improve instrument quality as needed.
• Communicate all new information related to products, procedures, and trends.with team
• Update, Reichert manuals using InDesign and Word.
• Perform dealer training and travel to dealers, doctor's office, and trade shows as needed.

Position Requirements

• Bachelor's degree with a technical background in mechanical, electrical or software experience.
• Customer Focus
• Strong Communication .
• Experience with Call Center best industry practices.
• Background and working knowledge of Ophthalmic Instrumentation. (Preferred)
• Experience with serial communication and knowledge of EMR (Electronic Medical Record) systems. (Preferred)
• Mechanical and electronic repair experience to enable repair of Reichert products as needed.
• Experience with TeamViewer or equivalent remote access to software is a plus.
• Ability to travel for support of Reichert products (15%).

Compensation

Salary Minimum: $50, 000

Salary Maximum: $70, 000

Incentive: No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21, 000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE: AME) is a component of the S& P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Buffalo

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly