Job Information
Audiology Services Company Outbound Sales Telemarketer in Franklin Township, New Jersey
Outbound Sales Telemarketer
Job LocationsUS
| Job System ID | 2022-16908 | # of Openings | 20 |
HearingLife is a part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them. With over 600 locations across the United States - HearingLife's vision is to make a life-changing difference for people with hearing loss. Our innovative technologies and know-how help improve people's health and hearing. We create life-changing differences through hearing health. This Team Member must uphold the HearingLife Core Values:
- We create trust
- We are team players
- We apply a can-do attitude
- We create innovative solutionsAs an essential member of the HearingLife Call Center team, the Remote (Work from Home) Outbound Telemarketing Agent is responsible for outbound calling to prospective and existing patients throughout the United States, supporting our many HearingLife Clinics.
- We create trust
- We are team players
- We apply a can-do attitude
- We create innovative solutionsAs an essential member of the HearingLife Call Center team, the Remote (Work from Home) Outbound Telemarketing Agent is responsible for outbound calling to prospective and existing patients throughout the United States, supporting our many HearingLife Clinics.
Outbound Telemarketing Agent Purpose Statement:This is an Outbound Telemarketing position. The agent will be calling our lead lists to either schedule a reevaluation for current patients or schedule prospective patients for their initial hearing evaluation. The is performed under the supervision of the team's Supervisor and Team Lead. Essential Job Functions:
- Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff.
- Maintain accurate records of calls and outcomes in the computer systems.
- Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up.
- Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift.
- Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics.
- Book and track appointments in multiple systems.
- Answer customer questions.
- Communicate and explain the value and benefits of using the service.
- Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.Note - Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
- Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff.
- Maintain accurate records of calls and outcomes in the computer systems.
- Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up.
- Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift.
- Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics.
- Book and track appointments in multiple systems.
- Answer customer questions.
- Communicate and explain the value and benefits of using the service.
- Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.Note - Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
1. High School Diploma or GED required.
2. Previous sales or telemarketing experience preferred.
3. Familiarity with Microsoft Office i.e., Teams and Outlook preferred.Some of our Benefits:- Unwind with Paid Time Off: We value work-life balance. Enjoy company-paid holidays, floating holidays, and more!
- Flexible Work Dynamics: Experience the future of work with numerous hybrid and remote opportunities tailored for the modern professional.
- Comprehensive Health Benefits: Choose from a diverse range of health insurance plans covering medical, dental, vision, and HSA. Your well-being is our priority.
- Invest in Your Future: With our competitive 401(k) Program, your future looks bright.
- Exclusive Discounts & Programs: Get special discounts on our products, including hearing aids, for both family and possibly friends. Plus, take advantage of our Employee and Family Purchase Hearing Aid program.
- Boundless Growth Opportunities:
- DMIT Program: Dive deep into management insights.
- Apprentice Program: Learn from the best in the field.
- Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.
- A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative S
- Empower Your Ambitions: Avail up to $5250 annually with our Education Expense Reimbursement. Keep learning, keep growing!
- Refer & Earn: Know someone perfect for the team? Our Team Member Referral Program rewards you with up to $3500 per hire, depending on the role.
- Protection for the Unexpected: Enjoy peace of mind with our basic life and AD&D insurance, as well as short-term disability insurance.Come be part of a team where every day brings new challenges, learning, and the opportunity to make a difference. Join us!
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.#hearinglife_US
#LI-WJ1
2. Previous sales or telemarketing experience preferred.
3. Familiarity with Microsoft Office i.e., Teams and Outlook preferred.Some of our Benefits:- Unwind with Paid Time Off: We value work-life balance. Enjoy company-paid holidays, floating holidays, and more!
- Flexible Work Dynamics: Experience the future of work with numerous hybrid and remote opportunities tailored for the modern professional.
- Comprehensive Health Benefits: Choose from a diverse range of health insurance plans covering medical, dental, vision, and HSA. Your well-being is our priority.
- Invest in Your Future: With our competitive 401(k) Program, your future looks bright.
- Exclusive Discounts & Programs: Get special discounts on our products, including hearing aids, for both family and possibly friends. Plus, take advantage of our Employee and Family Purchase Hearing Aid program.
- Boundless Growth Opportunities:
- DMIT Program: Dive deep into management insights.
- Apprentice Program: Learn from the best in the field.
- Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.
- A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative S
- Empower Your Ambitions: Avail up to $5250 annually with our Education Expense Reimbursement. Keep learning, keep growing!
- Refer & Earn: Know someone perfect for the team? Our Team Member Referral Program rewards you with up to $3500 per hire, depending on the role.
- Protection for the Unexpected: Enjoy peace of mind with our basic life and AD&D insurance, as well as short-term disability insurance.Come be part of a team where every day brings new challenges, learning, and the opportunity to make a difference. Join us!
We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.#hearinglife_US
#LI-WJ1