The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Deposit Services team as:

ACH & Wire Specialist

This opportunity may be perfect for you if you have experience in:

Ability to prioritize to meet deadlines

Outstanding customer service skills

Basic knowledge of NACHA rules

About this position:

Responsible for processing, validating and reconciling electronic transactions. Responsibilities will also include reviewing, researching and resolving discrepancies in customer data. Provide service and support to customers using ACH and Wire transfer services in addition to other digital services. Provide support to branch network and assist manager with coordinating work tasks. Work directly with outside companies, government agencies and financial institutions and ensure that laws, regulations and policies are adhered to.

Responsibilities

Process ACH origination, returns, exceptions and reclamations in a timely and accurate manner meeting department guidelines and in adherence to NACHA rules

Process incoming and outgoing wire transfers in a timely and accurate manner meeting department guidelines

Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.

Monitor for suspect, erroneous and fraudulent electronic transactions

Review data for proper authorizations and compliance and take action as appropriate.

Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.

Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications

Associate’s Degree or equivalent experience required

2 years prior banking experience with expanded knowledge of banking regulations preferred

Skills/Knowledge

Basic knowledge of NACHA rules preferred

Proficient in Microsoft Office Suite: Word, Excel, and Outlook

Strong problem-solving skills, ability to analyze and solve problems independently

Ability to prioritize multiple tasks/projects to meet deadlines

Physical Requirements

Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

Must be able to repetitively use a telephone and computer mouse and keyboard.

Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

Medical, Dental, and Vision Insurance and Flexible Spending Plan

Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

Education and Tuition Reimbursement

Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $19.00 - $22.00 an hour commensurate with experience and education.

Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.

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