UBS Financial Services Incident Manager (Evidence Lab) in Kraków, Poland

Your role:

Are you a thrill seeker? Are you prepared to take on a highly visible position within a successful data team? Are data and the processing of data interesting to you? If so we are looking for an energetic individual with lots of perseverance and ideas to:

  • provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message

  • guide teams and vendors in driving a coordinated approach for results

  • participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed

  • take responsibility for monitoring and reporting the process and providing insight for long-term optimization

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You’ll be working in the Data Factory Operations team in Zabierzow – Krakow Business Park. We are a part of Evidence Lab and work within the Global Research division of UBS. Our unique data-driven approach to investment research is revolutionizing the industry. Our team is led by visionaries and our culture is like a start-up (without all of the risk). We specialize in various analytical techniques including web harvesting, geospatial, social media, market research, and more. You can learn more about Evidence Lab here .

At the heart of this capability is the ability to systematically collect, cleanse, enrich and analyze unique data about the companies that we do research on. The Data Ops team plays a critical role in this by ensuring our data is available to our research team every day. It’s a highly visible team with a very important mission.

Your expertise:

You have:

  • bachelor degree in computer science or related field

  • 3+ years working experience in IT operations

  • knowledge of ITIL service management framework

  • excellent verbal, written and technical communication skills to interact with individuals from various levels and departments, locally and abroad

  • experience with IT incident and problem solving

  • experience with database centric applications and systems

  • proficiency in SQL, Microsoft Excel and relevant analysis tools

  • IT support experience would be an asset

You are:

  • fluent in English

  • strong, critical thinker with the vision to work both tactically and strategically

  • relentless in bringing incidents to a conclusion, unyielding in eliminating root causes

  • able to manage multiple, concurrent tasks (juggling comes naturally to you)

  • a team player willing to learn / share solutions and best practices from your colleagues

  • focused on the success of the entire group / someone who loves taking down walls

  • performance and detail-oriented



About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Job Reference #: 175731BR

Business Divisions: Investment Bank

Title: Incident Manager (Evidence Lab)

City: Kraków

Job Type: Full Time

Country / State: Poland

Function Category: Investment Banking