UBS Financial Services Senior Murex SME support analyst in London, United Kingdom

Your role:

Do you have a knack for technology? Are you at your best when providing application support to others? Do you have great Murex experience? We’re looking for someone like that to:

– Be a senior SME support lead for the global FRC Rates and Credit Business

– undertake technical incident analysis and resolution

– closely collaborate with Development teams and senior business representatives

– uphold high standards for timely issue resolution & continuous improvement

– contribute expertise to the management of existing and new IT products and services

– take the lead with improving service and process in our support team

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You’ll be working in the FRC Rates & Credit TOC (Technology Operation Centre) organisation, based in London, as a senior member of the support team & key Murex SME. We provide a high quality and responsive support service to the FRC Business and other bank wide systems. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams.

Your expertise:

You have:

– a natural ability to solve complex issues & take the lead

– a minimum of 5 years working with Murex 3.1, where you can be considered an SME on multiple modules (particularly on Trade Workflow and Finance/Risk/PnL)

– demonstrable Business specific & product knowledge & able to leverage this in technical investigations

– proven understanding on Murex MxML Exchange workflows and Datamart components

– held senior / influential positions in an L2 support team & understand the key attributes that makes them tick

– a desire to ensure continuous improvement in the team & yourself

– a proven level of comfort and confidence facing off and interacting with senior IT and Business management

– strong analytical, problem-solving and synthesizing skills

– an ability to lead by example & manage both day to day team activities as well as major incidents

– a background giving you technical expertise across unix and DB querying domains

You are:

– a confident communicator who can explain technology to non-technical audiences

– capable of understanding client needs and translating this into solutions, products and services

– a client centric and service driven individual

– able to interact, manage and influence a diverse team and stakeholder base

– proactive in your approach to all tasks and responsibilities

– someone who wants to make a positive impact in the world of support

– able to stay calm under pressure and provide expedient decision making

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Join us:

We're a truly global, collaborative and friendly group of people., Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Job Reference #: 182079BR

Business Divisions: Corporate Center

Title: Senior Murex SME support analyst

City: London

Job Type: Full Time

Country / State: United Kingdom

Function Category: Information Technology (IT)