Description

This is a global, highly visible role, and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX) organization.

The Manager, Business Operations will be a results-oriented and resourceful leader who is capable of quickly taking control of their responsibilities and establishing themselves as a credible strategic partner. This leader will work closely across multiple leadership teams such as the MSP Product team, ACES, RME, Operations, and our partners from Finance, HR, Legal, and recruiting to ensure we structure, prioritize, and track programs that execute on our vision. The candidate will shine in ambiguous situations, navigating between the details and big picture, and playing the primary role of owner of our organization’s most visible documents including: monthly and quarterly business reviews (MBR & QBR), Capital Appropriation Requests (CARs), annual operating plans (OP1/OP2), 3-year vision plans, and the supporting artifacts, including but not limited to Plan of Record (POR), Capacity Planning for General Availability (GA) technologies, Resource planning and Resource management.

The ideal candidate influences successfully at all levels, thinks strategically, is a talented writer and a strong organizer, takes initiative, and operates effectively across many teams. The candidate possesses the ability to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, ability to employ scalable mechanisms, and leadership are expected in this role.

Key job responsibilities

• Prepare and drive weekly, monthly, quarterly, and annual business updates and plans such as OP1/OP2, QBR, MBR, WBR, staff meetings, etc. in partnership with management. Identify potential risks and opportunities, and surface insights to management to improve the health of the business

• Drive best practices in headcount planning and resource allocations. Ensure resource (budget and headcount) adherence across MSP CX

• Ensure development and execution of Capital Appropriation Requests (CARs) and additional white papers needed for continuity of business operations

• Develop the Capacity Planning Program roadmap across the MSP CX Organization that can proactively scale to customer demand in the coming years. Work with operational stakeholders to drive execution to the plans. Highlight misses, direct appropriate closure actions within MSP CX

• Standardize and scale best practices and learnings across the organization

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• Bachelor’s Degree in an Engineering field, Economics, Data Analytics, or related field

• Years experience using data and metrics to drive improvements

• Years experience developing program and portfolio strategy, drafting execution plans, and communicating results to senior leadership

• Superior written and verbal communication skills and ability to succinctly and compellingly summarize key findings

• Project Management Certification (PMP) and/or hands on experience leading complex and large-scale projects, ideally globally

Preferred Qualifications

• Master’s in Business Administration (MBA), or a technical field

• Able to work independently to develop and execute strategies with minimal supervision

• Strong critical thinker

• Exceptional people skills, with ability to calmly navigate rough waters and negotiate win-win solutions

• Six Sigma Certification or at a minimum 3+ years of experience with Operational Excellence practices

• Flexibility to travel up to 30%

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