Description

Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Process Improvement Manager, you'll get involved in analyzing the way we do things and working with colleagues across a number of teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.

Key job responsibilities

Analyse data and gather feedback from stakeholders to identify any inefficiencies in current operations

Establish frameworks to ensure that the balance between quality, speed, cost and other factors are optimised

Share ideas with colleagues and leadership on how processes can be improved

Regular reviews of process efficiencies, offering data-led solutions for changes that will see long-term improvements

A day in the life

Every day, you’ll focus on our business objectives – from improving efficiency to increasing reliability – and find creative ways to make these happen. You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks, and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement.

As a Process Improvement Manager, you’ll be the expert in charge of spotting the problems, seeing the gaps and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

A degree in business, supply chain, transportation, economics or a technical field

Relevant experience working in a supply chain, transportation, project management or management consulting role

Relevant experience in project management or management consulting including handling multiple ongoing projects

Relevant experience using Microsoft Excel for data analysis (intermediate level)

Relevant experience of communicating with a wide range of stakeholders

Preferred Qualifications

Experience in process improvement

Experience in analytical tool building

Understanding of SQL

Experience with data visualization tools such as Tableau, Power BI or QuickSight

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.