Description

The EU ATS HR Partner team is a newly created organization centralizing HR support for over 2300 L3+ operations and corporate employees in EU (and growing!). The team is devoted to creating a best-in-class employee and manager experience. While the scope of this senior role is generalist, the role will be critical to fully take over from HRBPs and own high complexity Performance Management (PM) and Employee Relations (ER) cases in UK and potentially other EU countries.

This role will become the local HR Subject Matter Expert, advising the wider HRP and HRBP teams and partnering effectively with managers as required.

There will be the opportunity to work in high impact process optimization projects, 20% of the time approx. This is a start-up organization with multiple opportunities to learn, experiment and build standardized/scalable processes and whilst the core of this role will be for UK, there is potential to expand support within other EU countries and even grow as a manager.

Key job responsibilities

• Advice and support customers (employees, managers and HRBPs) on general HR cases with a stronger focus on: 1) Complex performance improvement processes support, both informal and formal. 2) Complex and sensitive employee issues, including disciplinary and grievance procedures.

• Identify training opportunities to further develop functional and leadership skills. This may involve facilitating development sessions, focused on building manager effectiveness and capability.

• As the UK SME, you will stay informed about any legislative or Amazon driven updates on policies and inform effectively stakeholders about changes. You could also identify policy opportunities and drive changes yourself. Additionally, an important part of our HRP team's career development is to participate or lead subject matter expert groups, focused on improving key HR processes (such as Talent or Performance management) across EMEA, or individual project assignments at country, or regional level.

A day in the life

You will deliver the highest quality of service to our customers (employees, managers and HRBPs). You will provide solutions to complex problems in a timely manner and manage your stakeholders communications fluently for a best-in-class experience. Cases will be captured and processed through Panorama (our case tracking system) and could identify problems at scale through data.

Additional work will involve driving projects that could touch topics like manager/employees education or refreshers (for instance on policies), process optimization or automation with a measurable impact in the organization.

You will guide and mentor more junior HRP team members.

About the team

The HR Partner team is a newly created organization that centralizes HR support for +2000 L3-L6 employees and managers in multiple EU countries for the Corporate and Surface Transportation organizations under EU ATS. The team is devoted to creating the best employee and manager experience using Panorama interface to track cases.

This team is in start-up mode and there are multiple opportunities to build synergies, test solutions and create. This brings multiple exciting learning and development opportunities to the HRPs team.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Basic Qualifications

• A degree

• Advanced proficiency in verbal and written English

• Relevant experience in an HR role operating in an international, fast-paced and customer-driven environment

• Experience in HR and knowledgeable of the UK labor law.

• Track record managing complex ER and PM complex cases with a positive resolution

Preferred Qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Masters Degree

• Excellent stakeholder management

• HR experience in additional EU countries would be valued

• Past people manager experience will be valued

• Strong analytical skills/able to dive deep

• Microsoft Office

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