Manager, Partner Program Operations

Location: Home-based/Hybrid, Mexico

Position Summary:

The Manager, Partner Program Operations is a Champion for Partner Success and is passionate about contributing to Partner Business growth. This position involves managing contractual relationships with Partners, overseeing the day-to-day operations, and ensuring seamless collaboration with Partners.

Your Day-to-Day:

• Oversee and manage the contracting with Partners from Partner application through agreement negotiation to contract execution.

• Collaborate with the Legal Counsel to develop and implement standard and custom Partner Business terms into Partner Agreements. Adhere to compliance and regulatory requirements.

• Own the Partner Database including partner authorizations and compensation details, the ERP and other applicable system entries, and the partner (profile) data hygiene with attention to detail to ensure correct status updates and reporting for Partner status, Partner performance, and more Partner relationship insights.

• Communicate new partners and partner terminations cross-organizationally to the relevant business process functions.

• Work closely with finance to ensure accurate tracking and processing of partner revenues, incentives, commissions, and payments.

• Oversee the day-to-day operations of partner programs, ensuring seamless execution and alignment with organizational objectives.

• Act as a liaison between internal teams and Partners, addressing operational inquiries and resolving issues promptly.

• Act as an Expert for Partner Program Operations internally, addressing operational inquiries from other parts of the organization and within the team and resolving issues promptly.

• Stay informed about industry best practices and trends related to partner program operations to stay competitive by implementing innovations that benefit both Bentley and Partner.

Accountability:

• Partner Contract Creation, Negotiation, Management, and Execution

• Build, maintain, and elevate Partner relationships through Partner enablement and operational support.

• Professional and timely response to Partner queries.

What You Bring to The Team:

• 3 + years of experience working in a (Channel) Partner Sales Support or Sales Management role.

• Minimum of 3 years of experience in contract (revision)-management and execution.

• Fluency in English and Spanish is essential, Portuguese is an advantage.

• Excellent communication skills internally at all organizational levels cross-organizationally, and externally in the Partner Ecosystem

• Strong organizational skills and attention to detail, along with the ability to use your initiative to identify and progress issues for Partners.

• Excellent time management skills

• Experience in working in a matrixed and multicultural organization.

• Excel and ERP experience for contract data management

• BS/BA Degree or relevant training and experience is preferred.

• Experience implementing and adapting new or changed business processes and workflows is desired.

• This is a full-time role expected to work 40 hours per week, home-based or hybrid in Mexico.

• Requires sitting or standing at will while performing work on a computer (or any otherphysical requirements (https://www.bls.gov/ors/factsheet/visual-overview-of-physical-demands.htm) ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.

• This role requires 1 trip per year.

What We Offer:

• A great Team and culture – please see ourRecruitment Video. (https://www.youtube.com/watch?v=epJImnDsbYE&feature=youtu.be)

• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.

• Competitive Salary and benefits.

• The opportunity to work within a global and diversely international team.

• A supportive and collaborative environment.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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Equal Opportunity Employer/Minorities/Females/Veterans/Disabled