Broadway

Mt. Pleasant, MI 48858, USA

Are you passionate about helping members find products and services to assist them in their financial wellness? Do you find joy and purpose in providing exceptional member service? Members First Credit Union is seeking a Member Service Representative (teller) at our Broadway Branch in Mount Pleasant to build and maintain relationships with members. Come be part of a growing credit union that has a positive impact the communities we serve!

We will empower you to be the best version of yourself while helping you maintain a positive work/life balance. We believe in purpose, belonging and joy; when our team members find this in their work and the M1 community they work with, amazing things happen. We encourage a better tomorrow by being trustworthy, caring and enthusiastic.

MEMBER SERVICE REPRESENTATIVE I

Non-Exempt

Reports to:   Branch Leader

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: *We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. *You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties

• "We empower people in their journey of wellbeing"
• MFCU is looking for a Member Service Representative who is Trustworthy, Caring, and Enthusiastic in receiving and processing MFCU member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions

• This position is an in branch/office role, must be available to work 8 a.m. to 5 p.m. M-F, Saturday business hours as scheduled, and some outside of normal working hours for meetings and/or education/trainings

   

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position.  It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.  Other duties may be assigned to meet business needs.

• Create opportunities for expanded member relationship by determining the needs for additional product and services and recommend appropriate Credit Union solutions
• Remind delinquent members that their payments are due
• Maintain Sales and Service Performance Expectations
• Process member's cash and check transactions, to include deposits, withdrawals, check cashing and loan payments. Inputs CTR information electronically and sends the CTRs to BSA Compliance Officer
• Handle inquiries on member's accounts, statements, and histories.
• Process check orders as needed
• Sell Visa Gift and Travel Cards and cashier's checks/money orders.
• Collect any fees as required for services.
• Answer phones and handle inquires.
• Process mail as needed
• Assist other departments with clerical duties as required.

• Participate and engage in monthly developmental coaching

   

General Sales Expectations

Build relationships with current and new memb