Description

Overview:

As an Entry Level IT Support Analyst, you will play a crucial role in ensuring the smooth operation of our organization's IT infrastructure. You will provide technical assistance and support to internal users, troubleshoot issues, and contribute to the overall efficiency of our IT systems. This role offers an excellent opportunity for individuals passionate about technology to kick-start their career in IT support.

Key Responsibilities:

Provide Technical Support: Respond to user inquiries and issues via phone, email, or in person. Diagnose and troubleshoot technical problems related to hardware, software, network, and peripherals.

Incident Management: Log all support requests accurately in the ticketing system. Prioritize and escalate issues as necessary to ensure timely resolution. Keep users informed about the status of their requests.

Hardware and Software Installation: Assist in the setup, configuration, and installation of computers, printers, software applications, and other IT equipment.

System Maintenance: Perform routine maintenance tasks such as software updates, patches, and system upgrades. Ensure systems are operating efficiently and securely.

User Training and Documentation: Provide basic training to users on IT systems and applications. Create and maintain documentation such as user guides and troubleshooting manuals.

Security Compliance: Adhere to security policies and procedures to safeguard sensitive information. Assist in monitoring and maintaining the security of IT systems.

Collaboration: Work closely with other IT team members to resolve complex issues and improve IT processes. Collaborate with vendors and external service providers when necessary.

Continuous Learning: Stay updated with the latest trends and developments in technology. Participate in training sessions and certifications to enhance technical skills.

Requirements

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field. (Or equivalent experience)

Strong interest in technology and enthusiasm for learning.

Excellent communication and interpersonal skills.

Ability to work independently and collaboratively in a team environment.

Basic understanding of IT concepts such as networking, operating systems, and hardware components.

Familiarity with commonly used software applications (e.g., Microsoft Office Suite).

Problem-solving skills with a methodical approach to troubleshooting.

Flexibility to work occasional evenings or weekends to support business needs.

Preferred Qualifications:

Relevant internships or work experience in IT support or a related field.

Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

Knowledge of ITIL (Information Technology Infrastructure Library) principles.

Familiarity with remote desktop support tools and techniques.

Experience with ticketing systems such as ServiceNow or JIRA.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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