Client Relationship Manager - Media

Overview

Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, handling the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to improve backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This is a high visibility opportunity and requires high amount of dedication, leadership and motivation.

Key Responsibilities

• Build trusted relationships and collaborate with client points of contact
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions and expansion
• Track of industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, TCV, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, annual revenue growth, total contract value and margin.

Required Qualifications

• 15+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
• Experience developing C suite relationships
• Industry domain expertise and experience in media, entertainment, or gaming
• Experience handling a P&L of $25 + Million dollars including reporting and metric assessment for the account.
• Bachelors Degree or equivalent experience

Preferred Qualifications

• MS or MBA degree preferred
• Strong background in a project environment and application development.
• Ability to drive new business development efforts and lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to handle all facets of complex assignments.
• Demonstrable problem solving abilities with the skills to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 01 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.