Job Information
Siemens Specialist - SAP FICO in Petaling Jaya, Malaysia
Job Family: Finance
Req ID: 392459
What are my job responsibilities?
In the respective area of responsibility to deliver complex value-oriented services with adequate quality and in accordance with company accounting standards, regulations and guidelines. To participate in GBS local and/or global improvement projects and initiatives. Provide consulting and expert services for timely completion of month end closing process and SAP roll-out.
Compliance & Risk Management: To participate in compliance program and internal control activities
Customers (& Partners): Daily communication with customers & external partners in agreed language(s) on professional level
Work processes:
- Knowledge in SAP/4 HANA / R3 features
- Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations,
methods, policies and / or instructions (fully)
- Demonstrates strong service delivery focus (fully) with customer centricity
- Drives implementation of continuous improvements of services provided through analytical KPI-based approach
- Implements new and updated processes
- Participates in training activities and programs for new procedures, service extensions or enhancements
Specific for Specialist:
- Assist the team in trouble shooting and provide first level support to the GBS staff and to the customers
- Manage and resolve application related queries (including investigation, followup, issue resolution for customers' queries)
- Review the performance of the processes in GBS and recommend and follow up on the areas of improvement.
- Delegate technical requests to relevant technical support personnel and ensure that issues are being resolved timely (support)
- Assist in the data migration activities for the companies which are adopting the new SAP platform
What do I need to qualify for the role?
Typically 4-6 years of experience within service operations/ service management area (in 2 or more business processes/ areas) or country/ cluster, sector/ cross sector or corporate unit.
4-6 years experience in SAP FI/CO Functional Supports
4-6 years experience in SAP implementation projects / Consulting will be an added advantage
Ability to detect, surface and resolve conflicts and creation of a positive climate for nurturing team spirit; teamwork.
Minimum 2 years required for cross border service delivery
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