** Security Clearance Required

Company Overview

Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier provider of management, engineering, information technology, and logistics services, STF is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements.

STF offers superior out-of-the-box solutions to end-to-end problems and customer-centric support to the United States Government, Military, Department of Defense (DoD), and other federal agencies.

Job Summary

Supports the establishment of an Enterprise Service Desk, which includes developing necessary documentation, setting up lab space to facilitate operations requirements, and providing operations support to end users.

Travel is required. Hybrid schedule available. 

Responsibilities and Duties

Coordinates with service desk personnel and develop/update fault tree diagrams and call scripts. Reviews/updates technical documentation. Collects/documents Frequently Asked Questions (FAQs). Collects/documents Lessons Learned for broader sharing across the community. Maintains NIPRNET and SIPRNET SharePoint sites and updates sites with the latest documentation. Maintains “Link List” for pertinent sites and additional resources of value to the operational community. Maintains Point-of-Contact (POC) rosters for key enterprise organizations.

Qualifications and Skills

Required knowledge and years of experience

Must have at least three (3) years of experience performing Knowledge Management (KM) to support DoD programs. SharePoint administration experience is required. Must have strong written and oral communication skills. Should be skilled with all Microsoft Office products and administrator level skills in Microsoft SharePoint.

Education Requirements

N/A

Certifications

Microsoft SharePoint Certified Administrator

Clearance Requirement

Secret

Salary

The minimum salary starts at $85,000, and the max is negotiable based on experience.

Benefits and Perks

At STF, we recognize that talented employees are the foundation of our success .  STF provides benefits and compensation packages to help our employees meet the diverse and changing needs throughout their careers and lives.  

Benefits packages include the following:

• Medical Plans administered through United HealthCare

• Vision and Dental Plan Benefits

• 401(k) Tax-Deferred Retirement Plan

• Accidental Death and Dismemberment Insurance

• Dependent / Medical Care Flexible Spending Account

• Direct Deposit

• Health and Welfare Medical

• Holiday Leave

• Industry Competitive Salaries

• Life Insurance (basic and supplemental) 

• Paid Time Off / Annual Comprehensive Personal Leave

• Performance / Award Bonuses

• Professional Development Coursework

• Technical Training 

• Tuition Assistance Program

• TotalChoice™ Voluntary Benefits

• STF Cares / Paid Time Off to Volunteer 

  Systems Technology Forum is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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