The Call Center Representative is responsible for ensuring all incominghomeowner, lender, and third-party calls, consistently receive professional,

courteous, accurate and timely responses to inquiries regarding property taxmatters, initiating and following up on appropriate task research when necessary.

InboundCalls

• Processes a high volume of incoming routine calls.

• Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution.

• Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.

• Communicates status of assignments to the Lead or Supervisor.

Tax Research

• Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.

• Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.

• Calls back homeowner as necessary, once research is complete.

Teamwork

• Ensures customer SLA’s are maintained.

• This position will perform other duties as assigned based on the needs of the department.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.