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UnitedHealth Group Senior Business Analyst in Quezon City Manila, Philippines

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Define business rules and identify processes which are repeatable to participate in primary discussions for the development of automated remediation strategies

  • Have experience presenting their findings via facts and compelling visuals

  • Drive results through partnering within their own and across external teams

  • Independently create and adhere to short-term project plans to deliver tasks on time and efficiently provide status

  • Independently communicate, monitor, and attempt to resolve any issues impacting daily productivity including system outages, program downtime, secure access requests, etc., without prompting

  • Follow established processes without supervision

  • Be a resource to answer questions and resolve issues, primarily during offshore only hours

  • Support team to execute fully on established processes

  • Must provide status and respond to E2E Testing Lead, and other key business partners with proper urgency and accountability

  • Achieve productivity goals by managing the team during offshore only hours and providing a status update and progress report each day

  • Must participate in hands on error analysis, remediation and testing to maintain acceptable throughput and meet all business goals

  • Develop and maintain working relationships with individuals across a variety of functional areas

  • Work with Cirrus proprietary software architecture to evaluate and support both upstream and downstream applications with tie-ins to the fulfillment delivery process

  • Lead workflow modelling sessions to ensure business partners are engaged appropriately

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • 5+ years of experience in healthcare operations, analytics, or testing

  • Experience in analysis of business process and workflow and providing an evaluation and process improvement recommendations

  • Experience creating business cases and requirements for operational improvements, testing and/or automation of quality initiatives

  • Experience creating fact-based recommendations, using Microsoft suite applications and features such as PowerPoint and Excel graphs

  • Experience with PC-based software programs and automated database management systems (Microsoft Office Suite)

  • Proficient in the following tools: Provider Portal, myUHC Member Portal, ACET and Maestro

Preferred Qualifications:

  • 3 - 5 years of business requirement experience

  • 3 - 5 years data research experience

  • Proven track record of process improvement

  • Cirrus experience

  • Resource/Team Subject Matter Expert experience

  • 3-5 years of business requirement experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.

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