Description

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team. In this role, you will ensure employee productivity is maximized and customer engagement is achieved. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

• Support, mentor, and motivate others

• Manage safety, quality, productivity, and customer delivery promises

• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives

• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.

• Escalates barriers to Operations leaders. Drives and executes standard work in the areas of Safety, Quality and Productivity to meet daily operational goals.

We are open to hiring candidates to work out of one of the following locations:

Romulus, MI, USA

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience

• High school or equivalent

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

• Work 40 hours/week, and overtime as required

Preferred Qualifications

• 2+ years of work experience or a current blue badge Amazon employee

• 1+ year of leadership experience directly managing others

• 1+ year working in a like environment (manufacturing/distribution/warehousing/retail)

• Experience with performance metrics and lean process improvement

• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.