About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com{target="_blank" rel="noopener"}. Please note-This is an on site role located in our Seattle office. Job Description Technology Services Engineer will be responsible for managing and executing projects within the Desktop and Server Engineering team. The Desktop environment includes Windows, Mac, and other computing platforms. This role is responsible for Accolade's Windows servers. Accolade is poised for aggressive growth, and this role will be a key element in maintaining current operations while expanding both our reach and our service offerings. Day-to-day, you will be coordinating your work with our Service Desk and the rest of the infrastructure team, as well as working interactively with other Accolade staff. A day in the life... * Responsible for leading short- and long-term projects and involving team members as well as people from other teams. These projects will be intended to improve current and future operations. * Provide full desktop service to staff at local our offices, both in-person and remotely, focused on Windows and Macintosh hardware and software, coupled with some networking. * Take the lead role in team projects, including responsibility for managing team members' time and deliverables. * Assume the point person role in group-specific business case and design demonstrations. * Automate installation and maintenance of Windows OS - excellent understanding of Windows 7/10 required * Use management systems such as SCCM and JAMF, and patch deployment systems such as WSUS * Address questions involving desktop performance monitoring and optimization * Manage server functions, including DNS, DHCP, folder & printer sharing, remote access * Acts as second-level support escalation contact from front-line support or other desktop engineers * Act as a local point of contact for all IT related matters, including local vendor management, cost management, and delivering a top of market ITC solutions within given budget * Order local equipment and negotiate the best conditions for Accolade * Co-own IT equipment strategy for the Prague office * Provide support to the local IT Team What we are looking for... * Bachelors degree in Computer Science, Information Management or related field and a minimum of 3 years related experience, or Associate's degree and equivalent experience * Experience working in a Corporate Help Desk environment. This should include hands-on experience troubleshooting Mac OS X, Microsoft Windows 10, and Microsoft Office 365 for both Windows and Mac OS X environments, networking, Active Directory integration, and support of tele-collaboration tools such as Lync, WebEx, Hipchat, or Slack. * Ability to communicate the team's strategic position for the business. * Ability to manage tasks for self and others. * Extensive experience with packaging/deploying Windows desktop and Server OS and software applications * Mobile Device Management (MDM) experience * IP address classes & IP subne To view the full job description