Description:

Job Description:

What do the travel logistics look like for this position specifically? Radius coverage would be around 2 hours any direction.

Have you interviewed anyone yet? No yet.

This is a traveling position from end client to end client. Candidates must be willing to utilize their own vehicles and travel upwards of 4 hours away in any direction. They are compensated drive time and mileage reimbursement ($0.67/mile). They do not report to a specific office every day. Instead, they start their day from their home, which is considered home base. Hours are traditionally around 8-5 Monday - Friday, but must be flexible.

This customer facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP’s PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is the most important though. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

This is a team based group of self-starting, technical/mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.

Demonstrated core competencies of success in this position are:

• Strong mechanical aptitude, working with tools and various alignment apparatus.

• Alignment with customer’s business needs while maintaining HP’s contractual commitments.

• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.

• Able to balance and prioritize multiple activities and issues.

• Successful cause and effect understanding of financial perspectives on the business.

• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.

• Attention to detail and commitment to administrative responsibilities.

• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP’s and the customer’s business need are met.

• Independent thinking while adhering to standard technological/mechanical and business procedures.

• Industry / company knowledge that provides solid technology solutions and options to the customer.

• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.

• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:

• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.

• Availability to work both scheduled and unscheduled overtime.

• Participate in assigned work during non-traditional workdays, holidays and shift work.

• Onsite customer facing experience.

• Technical/mechanical hardware repair experience.

• Demonstrated technical/mechanical aptitude for learning new technology.

• High School diploma or equivalent, plus additional hardware technology training. College preferred.

*Dress: Business Professional: Black slacks and blue collared shirt, this is a Customer facing role.

*Cell phone reimbursement and laptop/tablet will be provided.

Skills:

Deployment, Desktop, Printer support, Troubleshooting, Support, Hardware, Printers, Printer repair, Technical support, Repair, Hp, Service, Migration, Install, Hardware support, laserjet, A3, A4, designjet, xerox, xerox freeflow print server, cannon, Customer service, Desktop troubleshooting, Pos system, Desktop hardware, Customer service oriented, Pos, Installation

Top Skills Details:

Deployment,Desktop,Printer support,Troubleshooting,Support,Hardware,Printers,Printer repair,Technical support,Repair,Hp,Service,Migration,Install,Hardware support,laserjet,A3,A4,designjet,xerox,xerox freeflow print server,cannon

Additional Skills & Qualifications:

Questions to ask the consultants around Print experience: MUST HAVE IN SELL PACKAGE

(Technical questions are also in Notes & Attachments)

What types of printers have you supported?

• Example A3, inkjet, laser jet etc.?

Brands of printers?

• HP, Canon, Xerox etc.?

What type of printer support has he/she done?

• fix jams, replace toner, replace cartridges, trouble shoot, actual repair etc.?

Must be willing to be willing to travel

Must have basic tech tools and have reliable transportation.

• Career support technician with experience supporting various client sites around the Milwaukee area. Customers include brick and mortar stores, hospitals, office enterprise locations, residential, and retail.

• HP printers, brother printers, cannon printers, you name it - Installation, maintenance, troubleshooting, remote support, fix jams, toner replacing.

• Has basic tool set, working reliable vehicle, and valid drivers license.

• Installed and maintained RPOS systems. Walmart checkout machines. Bank machines, POS systems at customers like Taco Bell and McDonalds.

• In terms of PC desktop support Mike does support P1 and P2, all the way to P4 rarely. Handles all levels of escalations. Supporting issues regarding O365 applications, hardware breakfix, troubleshooting and network issues, and imaging/deployments.

• Utilizing tools such as Active Directory, SCCM, AirWatch, and Azure AD.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.