Software Production Support AnalystJoin an expanding team in Troy, NY as a Software Production Support Analyst! CPS Recruitment is partnering with a dynamic healthcare software company experiencing rapid growth and seeking a talented individual to fill this newly created role.  This is a Monday-Friday onsite position.This position offers a competitive salary range of $50,000 to $60,000 per year, DOE.This organization is a high-potential healthcare software applications company dedicated to innovation and excellence. As they continue to grow, we're looking for passionate individuals to join us in shaping the future of healthcare technology.Key Responsibilities:As a Software Production Support Analyst, you'll play a crucial role in analyzing, troubleshooting, and resolving production issues. You'll collaborate closely with both business and IT teams to ensure seamless software performance. Your responsibilities will include:Responding to and identifying Level-2 application-related issuesTriaging, escalating, and tracking issues for resolutionConducting QA testing of bug fixes before deploymentMaintaining customer configurations and implementing updatesDocumenting and resolving issues reported by customersCollaborating with product management for a seamless user experienceWe're looking for candidates with:Strong problem-solving and analytical skillsIntermediate MySQL skillsExceptional attention to detailAbility to understand business processes and application dataSelf-motivation, organization, and eagerness to learnMinimum Requirements:1-3+ years of applicable IT support experience or technical degree in IT or related fieldExcellent communication, organization, coordination, and follow-up skillsAbility to maintain strict confidentialityWhy Join Them:At this company, you'll have the opportunity to work with a passionate team dedicated to making a difference in healthcare. You'll enjoy a supportive work environment where your contributions are valued and recognized.If you're ready to take the next step in your career and join a dynamic team in the healthcare technology industry, apply now to become a Software Production Support Analyst!  Submit a resume to itjobs@cpsrecruiter.com today!#bus123#IT24z

Minimum Salary: 50000 Maximum Salary: 60000 Salary Unit: Yearly