Description/Job Summary

2024 Customer Services 12-Week Internship Opportunity!

At FCS Financial, part of the nationwide Farm Credit System, we are looking for 2024 Customer Services Intern to join our Team! FCS Financial is a member of the largest agriculture lending cooperative in the United States today. At FCS, we seek individuals who share passion for agriculture, rural living and helping people achieve their goals and dreams!

The Customer Services Internship is designed to expose the student to a specialized area of FCS Financial! This opportunity offers hands on experiences with our Customer Service staff and specialists in our Union Branch! You will get the opportunity to interact with our member owners in person and over the phone. You will serve as the Loan Officer right hand person in preparing loan packages that includes but is not limited to, collecting personal data, preparing loan closing documentation, and organizing data for completeness. Due to the sensitive nature of our business you will need to pay close attention to detail, have the ability to follow policies and procedures, and think critically to determine actions on various account maintenance activities.

Time will be spent focusing with our Customer Services Team. The last few weeks of the internship program will allow the interns to customize their experience and focus on others area of interests within the company. These departments include: Human Resources, Information Services, Legal, Operations, Audit, Marketing, Accounting and Finance, Credit, Scorecard Lending, Information Services, Sales and Support, Appraisal, Crop Insurance, and Risk Management.

The Customer Services Intern will also complete one or more projects identified by FCS Customer Services Team that are hands-on in nature and are approved by our Executive Leadership Team to add value to the Association.

Applications will be accepted until the position is filled for the 2024 Customer Services Internship Program.

The starting hourly wage is $18.00 per hour (Subject to Change).

This position is classified as Non-Exempt under the Fair Labor Standards Act.

Department: Customer Services

Reports To: Senior Vice President, Human Resources or Designee

Supervises: None

This 12-Week Internship opportunity typically begins on May 20th and will conclude on August 9th.

The first week of training will be in Springfield, MO. The remainder of the internship will be located at our Union Branch. There is potential travel to other locations in the southern part of the state during the last few weeks of the internship.

Please click on the link below to learn more about our internship experience (https://www.myfcsfinancial.com/news/2022-internship-experience) at FCS Financial!

Responsibilities/Duties

Percentage

Job Functions

25%

Customer Service

• Answers the phones and assists walk in customers by assessing and interpreting customer needs.

• Responds to customer request and /or identifies staff member who should respond to customer request.

• Accepts, identifies and processes loan payments and provides receipts to customers

• Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services

30%

Loan Coordination

• Monitors property or crop insurance documentation to ensure requirements are met

• Follows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)

• Determines need for collateral releases and returns paid notes in compliance with paid in full loan procedures Completes lien searches

• Maintains electronic files

• Completes loan verifications for third parties

• Completes Loan to Note Verification

25%

Account Maintenance

• Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:

• Posting receipts and disbursements daily

• Monitoring daily, monthly and year end reports to identify and resolve discrepancies

• Processing incoming and outgoing electronic transfers

• Making initial customer contact on early delinquent payments

• Correcting customer account payment or disbursement entries

• Monitoring monthly UCC Continuations

20%

Office Duties

• Contacts service providers for office equipment maintenance and document shredding

• Orders office supplies

• Schedules and sets up for meetings and events for internal and external groups

• Authorizes invoices for office expenses

• Handles internal and external mail

n/a

Other duties as assigned to meet the needs of the organization.

• Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Required Skills

Minimum Qualifications

• College sophomores, juniors, first semester seniors, or graduate students

• Desired degree programs are Agricultural Business, Agricultural Economics, Animal Science, Agronomy, Agricultural Education, Agricultural Communications, General Agriculture, Business, Finance

• Minimum 2.5 GPA

Required Knowledge and Skills

• General knowledge of FCS Financial

• General knowledge of the agricultural industry

• General knowledge of agriculture/rural communities

• General knowledge of financial services industry

• General knowledge of basic financial/accounting terms and applications

• Skill in using Microsoft technologies including e-mail, word and spreadsheet processing

• Oral and written communication skills sufficient to discuss a variety of job-related topics, and to effectively communicate complex topics to a variety of audiences

• Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data