Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

We are a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

Job Purpose

The CTC Collector Analyst Sr. will manage day to day collection activities Business to Business in a highly dynamic operation. Will be the first line of assistance to customers, providing support regarding past due balances, answering general inquiries and handling requests from internal and external customers. In this role, you will be assigned with customer accounts that will require analysis before executing the next action and will perform documentation of processes.

Key Accountabilities

• Execute Collection activities, documentation of processes and perform root cause analysis.

• Analyze exceptions and look for trends and training opportunities.

• Partner with business unit locations to identify root cause and solve issues.

• Learn and understand business processes, procedures, transactions, and technology within the assigned functional area.

• Resolve queries, escalations, long lasting issues and complex processes such Billing, Disputes, Cash Applications, Credit and Order Hold and Release.

• Lead and participate of meetings with Customers and other functional areas.

• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

• Other duties as assigned. #LI-Hybrid

Qualifications

Minimum

• Bachelor’s degree in a related field or equivalent experience

• Strong knowledge of collections systems and experience in system implementations

• Advanced Excel level

• Minimum of two years of related work experience

• Advance English skills (written and Oral)

Preferred

• Experience with B2B customer contact, creation of process maps and standard operating procedures

• Power BI usage and other tools to enhance performance

• Business relationship management experience

• Continuos improvement qualifications

#LI-Hybrid