D365 CRM/Field Service Consultant

Req number:

R2388

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a D365 Field Service Consultant to instrument in delivering successful implementations, driving business value, and providing ongoing support to ensure end user satisfaction. This position will be full-time and hybrid.

Job Description

What You’ll Do

• Collaborate with D365 F & SCM project team to gather business requirements and translate them into effective Dynamics 365 Field Service solutions.

• Design and configure Dynamics 365 Field Service modules, including resource scheduling, work order management, and mobile field service capabilities.

• Configure Dynamics 365 Field Service to integrate with D365 F & SCM.

• Customize Dynamics 365 Field Service to meet specific client needs, including configuring forms, views, workflows, and integrations with other systems.

• Conduct training sessions for end-users to ensure proper utilization of Dynamics 365 Field Service functionalities.

• Provide ongoing support and troubleshooting assistance to end user’s post implementation, addressing any system issues or enhancements.

• Collaborate with cross-functional teams, including developers, architects, and business analysts, to deliver comprehensive solutions.

• Stay updated on the latest developments in Dynamics 365 Field Service and share knowledge and best practices with the team.

What You'll Need

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field.

• Minimum of 3 years of experience in implementing and customizing Microsoft Dynamics 365 Field Service solutions.

• Proficiency in configuring and customizing Dynamics 365 Field Service modules, including resource scheduling, work order management, and mobile field service capabilities.

• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members.

• Microsoft certifications in Dynamics 365 Field Service. (Optional)

Preferred:

• Experience working on Dynamics 365 Field Service modules with integration D365 F & SCM

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.