Salesforce Support Analyst

Req number:

R2419

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a Salesforce Support Analyst to manage the analysis and implementation of support-based improvements to the Salesforce environments. This position will be Full time and remote.

Job Description

What You’ll Do

The Salesforce Support role is responsible for the analysis and implementation of support-based improvements to the Salesforce environments. This individual should demonstrate the ability to work independently both organizationally and technically. Should demonstrate a continual progression in their career towards a technical leadership role.

• Taking the lead on user requests and issues within the Salesforce ecosystem

• Analysing issues and requests, understanding the currently architecture and configuration, and documenting the implementation of the solution within a Jira user story

• Implementing the agreed upon solution technically and overseeing the deployment and testing of the solution.

• Maintain communications with the affected users and stakeholders as to the progress of the request resolution.

• Confirm that all testing steps are successful and resolving any test questions or issues

• Research other infrastructure issues related to the Salesforce environments as appropriate.

What You'll Need

• BS or higher degree in Computer Science or equivalent

• 3+ years working exclusive with Salesforce in a technical role.

• 3+ years working with Salesforce development, including experience with Apex, Visualforce, Process Builders, Flows, Lightning components and overall configuration.

• Knowledge in Salesforce Data Architecture, and experienced in data management, including data loader.

• Working knowledge of Salesforce ETL processes.

• Experience in process improvement, including process documentation or change, collection and analysis of related metrics, problem solving, and business process analysis.

• Excellent communication skills and ability to work individually and within a multi-team environment, including other technical stacks and end business users.

• Detail oriented with excellent organization and analytical skills.

• Understanding of Agile and DevOps practices

• Experienced in Atlassian Jira software, and Service Now ticket management system.

• Proven ability to plan, schedule, and execute initiatives across a variety of applications and teams.

• Strong Salesforce.com technical background as demonstrated by Salesforce Certifications:

• Salesforce Administrator

• Salesforce Advance Administrator

• Salesforce Developer Certificate

• Salesforce Architect

Physical Demands

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.