Summary This position is located in the Office of Technology, Services, and Innovation, Enterprise Telecommunications Division. This position provides on-site management and user support of the agency phone system. You'll work with internal teams and vendors to design, install, maintain, and troubleshoot telecommunications equipment and systems. Responsibilities As a Telecommunications Specialist, you will be responsible for duties to include, but are not limited to: Manage the agency's phone system, including procurement, installation, testing, and inventory. Design and implement telecommunications solutions aligned with USAGM's mission needs. Respond to service requests, troubleshoot issues, and ensure optimal system functionality. Manage projects, maintain equipment, and work with vendors on system upgrades. Serves as Contracting Officer's Representative (COR level 2) to manage and oversee voice services contracts. Conduct user training on telephony equipment and functionality. Stay up-to-date on technological advancements and industry regulations. Manage the agency's emergency telephony system. Requirements Conditions of Employment Qualifications 0391 - Telecommunications Series Basic Requirement Applicant must meet one of the below and the specialized experience criteria. Undergraduate and Graduate Education: Major study -- electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled. Other Education: Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis. --OR-- Specialized Experience: Experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology. AND Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the GS-11 or comparable pay band in the Federal service or equivalent experience in the private sector. Specialized Experience is experience that has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position. Managing and supporting an organization's phone system. Assisting with telecommunications procurement such as drafting requests for information and proposals pertaining to telephone devices. Troubleshooting telephone equipment, network circuits, and Session Initiation Protocol (SIP) trunking circuits. Education Transcripts are required at the time of application if meeting the basic requirement based on education. Additional Information Status applicants who wish to be considered under merit promotion procedures, including those eligible to apply under Interchange Agreements with other Merit Systems and Veterans Employment Opportunity Act of 1998, should apply under announcement # ST-12397130-24-KT. USAGM is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. Applicants must meet all qualification requirements by closing date of the announcement to be considered. 1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. For Military Selective Service Act requirement information, please visit Selective Service 2. Your application to this vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to corresponding announcements, if applicable. 3. Additional vacancies not reflected in the announcement that occur after the opening date of the vacancy announcement for position(s) identical (same grade, series and title) to the original vacancy may be filled from the selection certificate during the validity of the certificate. 4. Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now.