UBS Business Solutions US LLC in Weehawken, NJ (Ref. code 000857) seeks an Associate Director, IT Support Analyst to Support production stability and availability for key operational business processes by handling incident escalation and management. Undertake problem improvement initiatives on production issues. Perform incident trend and deep dive post-mortem analysis. Prioritize remediation activities with delivery teams. Drive process improvement initiatives alongside global production support projects. Coordinate on-site and off-shore aligned teams. Act as mentor or coach for junior members of the team. Create and maintain written procedures and make available for audit or management review. Communicate complex technical issues, properly set expectations, and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and relevant stakeholders. Implement continuous improvement and problem management programs utilizing expert understanding of IT technical architecture and infrastructure. Support both packaged and custom solutions (e.g. Kafka, Cloud Computing Hybrid solutions). This position requires a Bachelor’s degree in Computer Science, Electronic Engineering, Information Technology, or a related field of study plus seven (7) years of experience in the job offered or seven (7) years of experience as a Project Manager, Assistant Project Manager, Senior Software Engineer, or related occupation.Requires experience with: Incident and problem management practices; Programming languages including Microsoft, .Net(includes ADO.Net/C#.Net and VB.Net) , VB( includes version of VB 3.0/ VB 4.0/ VB 5.0), Java and Unix ; Crystal Reports and SSIS; Monitoring tools to detect/action on alerts, issue escalation tools, and measures; Database knowledge (Sybase, Oracle, and SQL server); Service Now; ITIL; and IT delivery and support.