Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their occupational pension schemes. This is an exciting opportunity to join Outsourcing UK as a Pensions Specialist within our Pension Administration function.

You will take on more advanced calculations on complex schemes (DB and/or DC) and play an instrumental role in mentoring and checking the work of other members of the team.

You will be reporting to the Admin Manager/Team Leader and you will be working as a part of a dedicated client team with diverse skills and experience. The job requires a motivated person who is experienced in taking responsibility and who can also independently deliver results on ad-hoc client specific projects.

At WTW, we trust you to know your work and we provide the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution

The Role

• As a Pensions Specialist help the team to deliver and meet the client’s Reporting and compliance requirements.

• Support and assist Client Managers to achieve and deliver excellence in the service proposition to the client and members.

• Work collaboratively with peers and contribute to the wider day to day management of the client.

• Understand the links between data, calculations and multiple project streams.

• Contribute to the implementation of continuous improvement initiatives to increase end to end automation efficiencies and results with the aim of delivering operational self-sufficiency.

• As a Pensions Specialist take a proactive interest for own continual learning and understanding of the business.

• Help with defined projects working with colleagues across multiple functions to facilitate a successful outcome.

• As a Pensions Specialist interact with the client and their advisors on complex and technical queries to understand their requirements and to clarify and document these.

• Work with the Team/Team Leader to help improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.

• Help the team to run, contribute to, manage and monitor ad-hoc BAU projects, large and small, and assist the team to ensure the client reporting and compliance requirements are met and produced within agreed deadlines.

• Build and maintain technical, procedures and client knowledge through experience.

• As a Pensions Specialist ensure client work is undertaken on time whilst adhering to our quality standards.

• Take ownership and accountability of allocated work to ensure service level is achieved.

• Fully engage with colleague training and development to assist the team’s performance.

• Work in a collaborative manner within a team environment to achieve common business goals.

• Adhere to the Company’s Professional Excellence principles.

The Requirements

• Experience of working on a major client with a mix of complex DB and DC is preferable.

• Strong organizational abilities and flexibility to work in a team/virtual team environment working on multiple client priorities.

• Client facing interpersonal and communication skills.

• Process driven with ability to modify approach.

• Take pride in your work with accuracy and adherence to a high level of quality being paramount.

• Excellent time management and ability to meet deadlines and prioritise own workload.

• Strong understanding on Pensions Schemes, legislations, regulations.

• Experience of project based technical work in a client environment.

• Ability to evaluation and manipulate data, deliver in agreed client format with a strong working knowledge of MS Excel whilst being open to learning modern technology and tools.

• Ability to assist with the production of bespoke reports for the client in agreed formats.

• Improve knowledge and own technical skills through participation in online, instructor-led, or self-taught training.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

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