UBS Financial Services IT Application Support Analyst - Risk IT in Zürich, Switzerland

Your role:

Do you like a blend of technology, business and people? Are you at your best when managing complex situations ?

We are looking for someone to

  • Manage a regional IT support team comprised of vendor staff

  • Take ownership for the resolution of all technical issues within the Risk IT suite of applications

  • Provide clear and effective communication to Business and IT senior management

  • Manage the full spectrum of Production Support responsibilities, based on the ITIL Framework: Incident and Problem Management, Release Management, Risk Management

  • Create innovative solutions for Automation, working with our vendors

  • Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs

  • Have strong analytical and problem solving skills and a natural desire to utilize them frequently

  • Demonstrate clear, calm and methodical thinking during crisis management

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You’ll be working in the Risk IT Production Support Team in Zurich

This is part of a global team supporting a large number of applications for Primary Risk Management.

The team operates follow-the-sun support model and is comprised of both UBS and vendor staff, located across the globe.

The team works closely with our development partners to ensure smooth transition of new applications to the production environment and to efficiently resolve issues that may arise.

Your expertise:

You have:

  • Strong analytical and problem solving skills, technically competent

  • Demonstrable ability to manage teams with conflicting priorities to ensure the best outcome for your stakeholders

  • A track record of influencing senior IT stakeholders and business partners

  • Excellent communication skills - be able to portray complex technical and business problems in a clear and concise manner

  • Proven experience of leading a team of outsourced staff in a technical support environment, within an ITIL framework

  • Technically proficient with Windows, UNIX and SQL

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Job Reference #: 177273BR

Business Divisions: Corporate Center

Title: IT Application Support Analyst - Risk IT

City: Zürich

Job Type: Full Time

Country / State: Switzerland - Zürich

Function Category: Information Technology (IT)