UBS Financial Services IT Service Delivery Manager in Zürich, Switzerland

Your role:

Are you an effective and inspiring leader who can run a team of 11 people, overseeing day to day activities in our data centers across Switzerland and SW Europe?

We’re looking for a Regional Service Delivery Manager (RSDM) who will have overall responsibility for all on-site operations within our data centers in the region, including activities such as:

-\tIT installations, moves & changes


-\tChange management

-\tOversight of our managed service providers, ensuring all Service Level Agreements (SLAs) are met

-\tIncident management

-\tTape and media handling

-\tOn-site audits and physical inventory management

-\tProjects to build, rebuild or enhance or data center environment

Your expertise and remit in this role will make you part of a highly collaborative team delivering these services globally.

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Contact Details:

UBS AG Recruiting Switzerland

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

You’ll be working as part of the Global Data Center Services team who oversee all day to day activities within our data centers around the world. Reporting to the Global Head of Data Center Operations, you will work locally within Switzerland to manage your team while collaborating daily with your peers in other regions to define the global standards and processes we use run our data center environment.

Your expertise:

You have:

-\tA strong overall background in IT systems, including compute, storage, networks and cabling

-\tA solid understanding of physical data center design, including electrical and mechanical systems

-\tExperience overseeing projects such as data center builds, cabling and setup of large IT systems

-\tHigh level understanding of the technology estate within a data center and how the various platforms work together to deliver end user services

-\tThe ability to effectively mix technical knowledge and business acumen when working with partner teams/stakeholders

You are:

-\tAn excellent communicator with strong collaboration skills

-\tFluent in English. Spoken and written German language skills are advantageous

-\tA leader who inspires, coaches and motivates the people who work with them

-\tA true team player who enjoys working with people from other regions and other parts of the organization to develop the best solutions for our firm

-\tDriven to deliver. Uncompromising in your pursuit of service excellence.

-\tSomeone who can effectively balance challenge and collaboration to generate quality outcomes

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Your colleagues:

Job Reference #: 176785BR

Business Divisions: Corporate Center

Title: IT Service Delivery Manager

City: Zürich

Job Type: Full Time

Country / State: Switzerland - Zürich

Function Category: Information Technology (IT)