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UBS Financial Services IT Support Analyst - part time 40% in Zürich, Switzerland

IT Support Analyst - part time 40%

Switzerland - Zürich

Information Technology (IT)

Corporate Center

Job Reference #:

196272BR

City:

Zürich

Job Type:

Part Time

Your role:

Are you familiar with telephony technologies and various media channels? Would you like to analyze technical issues, help our Clients to receive the best service and application experience ?

We are looking for an IT Support Analyst in the Area of Multi-Channel Contact Centre Infrastructure.

Multi-Channel Contact Centre (MCCS) comprises a set of vendor-supplied (Genesys) components that enable clients to contact UBS via Telephony, Chat, E-mail & Social Media.

  • General Request, Incident and Problem Management

  • Analyze and help solve production issues

  • Communicate with Operations, L1, L2, L3 and other stakeholders

  • Maintain Knowledge Database to provide on request in a structured way the needed information

  • Intense production verification and testing of our applications

  • Willingness to work on weekends on occasion due to planned releases

Your team:

You will be working in the team Channels and Workbenches in Zürich at Flurstrasse. Our team is part of the Technology Services - Application Support Group and is responsible for second level IT support regarding Request Management, Incident Management and Problem Management

Your expertise:

  • Multi-Channel Contact Centre Solution experience as Genesys

  • UNIX/ LINUX system administration know-how

  • A dedication to get in touch with IT technology (servers, databases, files)

  • A natural ability to understand and solve complex issues

  • The ability to organize tasks and next steps

You are:

  • A confident communicator who can explain technology to non-technical audiences

  • Capable of understanding client needs and translating this into efficient incident support

  • Fluent in German and English

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us:

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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